Moving from Acuity Scheduling

The honest version first

Acuity is built around appointment types, intake forms and calendars, and its signup page, as reviewed November 2, 2026, describes it as "a Squarespace Company". If your website runs on Squarespace and your booking flow is woven into it, or your intake forms carry a lot of the work before each appointment, check carefully that a move gives you what you need before you start. We would rather you knew that now than found out a week after switching.

Where BookAndGo tends to fit is the business whose week is a calendar of people: massage therapists, personal trainers, barbers, beauty and wellness studios, and clinics with a small team. Each provider has their own hours and services, clients pick who they want, reminders go out on their own, and you can see at a glance who hasn't been in for a while.

First, which one are you?

Two kinds of business use Acuity, and they get different answers from this page.

A service business with regulars

You see the same clients again and again, often every few weeks. Your calendar is the business, your client list is the asset, and rebooking is how you grow. Visit history, rebooking reminders and a booking page clients can use without a password matter more to you than anything else. We fit this properly today, and the rest of this page is for you.

A form-heavy or one-off consultation business

Most of your bookings are one-off sessions, and much of the value sits in detailed questionnaires, paperwork or packages sold before the appointment. If those flows are deeply set up in Acuity and working well, the cost of rebuilding them may outweigh what you gain. Talk to us first, and we'll tell you plainly whether we fit.

Check how you're charged today

Acuity's own plans, per its site, as reviewed November 2, 2026, are set by the number of calendars, with separate calendars used per employee or location: Acuity's Starter plan has one calendar, its Standard plan up to six and its Premium plan up to thirty-six. These are Acuity's plan names, not BookAndGo's. Before you decide, look at which plan you're on, how many calendars you actually use, and what you would need as your team grows. Check Acuity's current prices on its own site rather than ours, and compare them with what BookAndGo would cost for the same team.

When you should stay on Acuity

• Your booking flow is built into a Squarespace website and you want to keep everything in that one place.
• Detailed intake forms attached to each appointment type carry a lot of the work before your appointments, and they're working well.
• You're a solo operator who is happy with what you pay and rarely sees the same client twice. Moving may give you little.
• You rely on an Acuity-specific integration that your business can't run without. Check that it has an equivalent before you move.

Getting your data out

Your clients and appointments are your data. Acuity's help center (as reviewed November 2, 2026) describes both exports, and they're separate steps. Do both before you cancel anything.

1. Your client list

Acuity currently documents exporting clients under Clients, then Import/Export, then Export client list (as reviewed November 2, 2026), in its help center. That article describes choosing all clients or a group based on how recently they booked; choose all. Per the same article, the file includes name, email, phone, client file notes and days since last appointment. If the screens look different when you get there, Acuity's own help center is the place to check.

2. Your appointments

Acuity currently documents exporting appointments under Reports, then Import/Export (as reviewed November 2, 2026), in its help center. Per that article you pick a date range, decide whether to include canceled appointments, and export a CSV; choose the widest range, covering both past visits and upcoming bookings. Leave the intake form filter empty: the article notes that if you pick an intake form, only appointments with that form attached are included. It lists details such as date and time, time zone, client name and contact details, appointment type, price, payment status, notes and appointment ID.

3. Your intake form answers and anything else you keep

If you rely on answers clients gave in intake forms, save the ones you need for your own records. Download any reports you want to keep as well.

Send us the files and we do the rest

We load your clients, upcoming appointments and visit history before you go live. You don't need to tidy the files up first. Acuity's appointment export carries client contact details on each row, and our import works out which column is which, matches duplicates on email so nobody is imported twice, and keeps anyone who unsubscribed unsubscribed.

• Your clients, with emails, phone numbers and notes
• Upcoming appointments, as confirmed bookings, so nobody is lost in the move
• Visit history, so rebooking reminders know who is overdue
• Your appointment types set up as services, with durations and prices, together with you
• Each team member as a provider, with their own hours and the services they perform

Imported appointments don't send a confirmation email, because those clients booked weeks ago. Then you swap the booking link on your website, your Google listing and your social profiles.

What changes for your clients

Very little, which is the point. Your clients get a new link to book from, and that's it. They don't create an account or remember a password. They pick a service, pick a provider if you have more than one, pick a time, and get a confirmation with a link to manage their booking.

Reminders go out before each appointment, so people show up. After a visit, rebooking reminders nudge the clients who are due back, using the visit history we brought across from your Acuity export. That history is why we ask for your past appointments as well as your upcoming ones: without it, every client looks brand new on day one.

Tell your regulars in person in the week before you switch, as well as in the announcement email. A sentence at the end of an appointment lands better than any email.

A real person does this with you

Not a help article and not a chatbot. One massage clinic moved 646 clients across to us from another platform, sent a single announcement, saw 61% of their priority list open it with no spam complaints, and had bookings arriving the same afternoon. That's one notable migration, not a typical result: how yours goes depends on your list and your clients.